We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:
We made a manufacturing error
An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback
No-charge remakes are not available under the following circumstances:
Incorrect information is supplied on the order form
Feedback or fit problems arise after 90 days from the original invoice date
The earpiece is lost or mishandled
The earpiece was lost in the mail
A new style is needed due to a change in the hearing instrument
Decision to fit he other ear is made
Patient has pulled out tubes resulting in a torn mold
If a color, style or material change is requested on a remake, a bench fee will be charged.
Note: Shipping charges apply on all remakes.
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