Earpiece Remake Policy

We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

  • We made a manufacturing error
  • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback

No-charge remakes are not available under the following circumstances:

  • Incorrect information is supplied on the order form
  • Feedback or fit problems arise after 90 days from the original invoice date
  • The earpiece is lost or mishandled
  • The earpiece was lost in the mail
  • A new style is needed due to a change in the hearing instrument
  • Decision to fit he other ear is made
  • Patient has pulled out tubes resulting in a torn mold
  • Occlusion
  • Vent change
  • Color Change

If a color, style or material change is requested on a remake, a bench fee will be charged.

Note: Shipping charges apply on all remakes.