Ordering Help

Supply Orders

Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 3:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 3:00 p.m. Mountain Time will be shipped the following business day.


Shipping and Handling
Unless a specific shipping method is requested, we will ship all supplies via FedEx Ground or UPS Ground. All supplies are shipped F.O.B. Colorado Springs, CO. The postal service is used only when no other means of delivery is available.


  1. Estimated delivery dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery times.
  2. Some items require a signature for delivery.
  3. For shipping related questions, please contact customer service at 1-800-525-5071


Freight Charges
Standard freight charges are based on the dollar value of your order. Some particularly heavy items may require additional freight charges.


Back-Ordered Items
Westone reserves the right to partially ship orders, please specify if your order has to ship complete. Back-ordered items, if any, will be shipped as soon as they become available. Back-ordered items will not be billed to your account until they are shipped.


Special Requests
Need something that isn’t in this catalog? Call us and let us know what you are looking for. Many of the earpiece styles and new supply items in this catalog are a direct result of requests from our customers.

 Rates Effective Jan 1, 2022

Supplies Shipping* Ground S&H
$0 - $100 $12.75
$100.01 - $200.00 $13.75
$200.01 - $300.00 $15.75
$300.01 - $400.00 $16.75
$400.01 - $500.00 $18.25
$500.01 - $700.00 $19.25
Over $700.00 $21.25

*Supply shipping rates are for the contiguous United States only and are subject to change without notice. All supply shipments made to a residential address will be billed an additional $5.75 more than the corresponding commercial rates.