Ordering Information
Orders
An in-house "rush service" (earpiece made the same day order is received) is available for an additional fee. A 'rush service" is not necessarily made the same day. It is 24 hours from the time that it is numbered into our system. Rush order cut-off time is 2:00pm MST. Rush Orders received before 3:00pm MST will be shipped the same day. Rush orders received after 3:00pm MST will be shipped the following business day.
Earpiece Remake Policy
We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:
- We made a manufacturing error
- An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback
No-charge remakes are not available under the following circumstances:
- Incorrect information is supplied on the order form
- Feedback or fit problems arise after 90 days from the original invoice date
- The earpiece is lost or mishandled
- The earpiece was lost in the mail
- A new style is needed due to a change in the hearing instrument
- Decision to fit the other ear is made
- Patient has pulled out tubes resulting in a torn mold
- Occlusion
- Vent change
- Color change
If a color, style or material change is requested on a remake, a bench fee will be charged.
Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 3:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 3:00 p.m. Mountain Time will be shipped the following business day.
Placing Your Order
- Shop online @ gsaadvantage.com
- Order by phone 1-800-525-5071 (ask for military dept)
- Email your order directly to gsa@westone.com.
Shipping and Handling
Unless a specific shipping method is requested, we will ship all supplies via FedEx Ground or UPS Ground. All supplies are shipped F.O.B. Colorado Springs, CO. Because we cannot trace United States Postal Service shipments, the postal service is used only when specifically requested or when no other delivery means is available.
- Estimated delivery dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery times.
- Some items require a signature for delivery.
- For shipping related questions, please contact customer service at 1-800-525-5071
Supply Orders
Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 3:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 3:00 p.m. Mountain Time will be shipped the following business day.
Freight Charges
Standard freight charges are based on the dollar value of your order (see chart on page 135). Some particularly heavy items may require additional freight charges.
Back-Ordered Items
Westone reserves the right to partially ship orders, please specify if order has to ship complete. Backordered items, if any, will be shipped as soon as they become available. Back-ordered items will not be billed to your account until they are shipped.
Special Requests
Need something that isn’t in this catalog? Call us and let us know what you are looking for. Many of the earpiece styles and new supply items in this catalog are a direct result of requests from our customers.
Note: All shipments made to a residential address will be billed $3.00 more than the corresponding commercial rates shown in the Supplies Shipping Information chart.
| Supplies Shipping* | Ground S&H |
| $0 - $100.00 | $12.00 |
| $100.01 - $200.00 | $13.00 |
| $200.01 - $300.00 | $15.00 |
| $300.01 - $400.00 | $16.00 |
| $400.01 - $500.00 | $17.00 |
| $500.01 - $700.00 | $18.00 |
| Over $700.00 | $20.00 |
*Rates are for the contiguous United States only.
Prices and products subject to change without notice. Payable in U.S. funds only.
Downloads
Download forms and documention here.